Refund Policy

Andrea reserves time, holds space, and prepares for each client well in advance of every session. Coaching programs and energy work involve preparation, presence, and energetic commitment that cannot be returned once given. Once a session is booked or a monthly cycle begins, the work has effectively been delivered: there is no inventory to restock and no product to return.

Individual coaching sessions (15 minutes, $50; 30 minutes, $85; 45 minutes, $120; 60 minutes, $150) are non-refundable once booked. You may reschedule a session with at least 24 hours’ written notice. Sessions canceled or rescheduled with less than 24 hours’ notice are forfeited.

Sessions included with a Holistic & Hormonal membership are part of that membership, which is enrolled in and billed through Holistic & Hormonal.

The 12-Week Lifestyle & Wellness Program (from $2,500) is non-refundable once the program begins. The payment schedule is confirmed in writing at enrollment. Sessions within the program follow the same 24-hour rescheduling terms as individual sessions.

Health Cost Buffer sessions ($75 per session) and the monthly retainer ($300/month) are non-refundable. The monthly retainer may be canceled in writing before the next billing date to stop future charges; the current month remains due.

The RISE Apprenticeship™ is application-based and requires acceptance into the program. Tuition is non-refundable once accepted. Specific tuition, payment schedule, and any program-level deferral options are confirmed in writing in the apprenticeship engagement letter.

Fees, scheduling, and cancellation terms for lunch and learns, wellness fairs, workshops, and keynotes are confirmed in writing in each organization’s engagement agreement.

Shop merchandise is fulfilled by our print-on-demand partner, Printful, and handcrafted items ship directly from Andrea. For physical products:

• ◆Damaged or defective items. If your order arrives damaged, defective, or incorrect, email us within 30 days of delivery with your order number and a photo. We will replace the item or refund the affected portion of your order, at our discretion, at no cost to you.
• ◆Change of mind. Print-on-demand items are produced specifically for you and are not eligible for return based on change of mind, size preference, or color preference. Please review product details carefully before purchasing.
• ◆Lost in transit. If a tracked shipment shows no movement for more than 30 days from the ship date, contact us and we will work with the carrier to resolve the situation.

In extraordinary circumstances (documented illness, bereavement, or other significant life events), Andrea may, at her sole discretion, offer a session credit, a transfer of unused sessions within the same package term, or a partial credit toward future services. These exceptions are not entitlements and are not granted for change of mind or dissatisfaction with results. To request a goodwill exception, email us with the details of your situation.